Go Nest Privacy Policy

Lodgequest Operations Limited 

PRIVACY NOTICE

Lodgequest Operations Limited respects the privacy of its staff and guests when they use the Organisation’s services and is committed to complying with privacy legislation

The information below is referred to as a ‘Privacy Notice’ which explain how the organisation uses and protects personal information. 

Why we use personal information

We may need to use some information about you in order to:

• Deliver services and support to you
• Manage those services
• Train and manage the employment of our staff who deliver those services
• Investigate any concerns or complaints you may have about the services
• Monitor and manage spending on services
• Check the quality of the services provided; and
• Assist with research and the planning of new services.

Legal Reasons for Processing Personal Information

There are several legal reasons why we may need to collect and use your personal data. Generally, we collect and use personal information under the following circumstances:

• Where you, or your legal representative, have given consent
• Where you have entered into a contract with us
• Where it is necessary to perform our statutory duties
• Where it is necessary to protect someone in an emergency
• Where we are required to do so by law
• Where it is necessary for employment purposes
• Where you have made your data publicly available
• Where it is necessary to establish, exercise, or defend a legal claim
• Where it is in the substantial public interest
• Where it is necessary to protect public health
• Where it is necessary for archiving purposes in the public interest, or for scientific, historical, or statistical research

If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To do so, please contact our Head Office at enquiries@gonest.co.uk, and we will respond to your request promptly.

What is Personal Information?

Personal information refers to any data that can identify and relate to a living individual. This includes information that directly identifies a person such as their name or address as well as information that, when combined with other details, could lead to someone being identified.

What are Special Categories of Personal Information?

Special categories of personal information are types of data that require extra protection due to their sensitive nature. These categories are more likely to pose a risk to an individual’s rights and freedoms if misused.

This type of information may include:

• Sexual orientation and sexual health
• Religious or philosophical beliefs
• Racial or ethnic origin
• Physical or mental health conditions
• Trade union membership
• Political opinions
• Genetic or biometric data (when used for identification purposes)

How we limit the use of personal information

Lodgequest Operations Limited processes personal data only when necessary to deliver our services effectively.  Wherever possible, we take steps to protect your privacy by anonymising, pseudonymizing, and de-personalising the data.  This means the information can no longer be used to identify an individual.  

When personal data is used for research purposes, it will be anonymized or pseudonymised to prevent identification - unless you have specifically agreed that your personal information may be used for the research project.

We do not sell personal data to any other organisation for marketing or product sales purposes.

Your privacy rights

The law gives you several rights to help you control how your personal information is used.  These include:

Accessing the Information we hold about you

You have the right to request all the personal information we hold about you. When we receive a request in writing, we are normally required to provide you with access to everything we have recorded about you.

However, there are some exceptions.  We may withhold parts of your record if they contain: 

• Confidential information about other people
• Information that a qualified professional believes could cause serious harm to your or someone else’s physical or mental wellbeing
• Information that could adversely affect the prevention or detection of crime if disclosed

This applies to both paper and electronic records. If you give us permission, we can also share your record with someone else – unless one of the above exceptions applies.

For queries about accessing your personal information, please contact: 

Email: enquries@gonest.co.uk 

Phone: 07719 358878

Changing information you believe to be inaccurate

If you believe that any information we hold about you is incorrect or misleading, please let us know. While we may not always be able to change or remove the information especially if it forms part of an official record, we will correct any factual inaccuracies where appropriate.

In some cases, we may also include your comments alongside the existing record to ensure your perspective is noted.

To report inaccurate information, please contact us using the details provided above:

Email: enquiries@gonest.co.uk

Phone: 07719 358878

Requesting Deletion of Your Information (Right to Be Forgotten)

In certain circumstances, you have the right to request that the organisation erase your personal information. This is sometimes referred to as the "right to be forgotten."

You may request erasure of your information when:

• The personal information is no longer needed for the purpose for which it was originally collected
• You have withdrawn your consent (and there is no other legal basis for processing your information)
• There is no lawful reason for us to continue using your information
• Erasure is required to comply with a legal obligation
  

If your personal information has been shared with other organisations, we will make every reasonable effort to ensure they comply with your request for erasure.

Please note that the right to erasure does not apply in cases where the use of your personal information is:

• Required by law
• Necessary for exercising the right of freedom of expression
• In the public interest in matters of public health
• For archiving in the public interest, or for scientific, historical research, or statistical purposes, where erasure would seriously affect the achievement of those objectives
• Necessary for establishing, exercising, or defending legal claims

Restricting How Your Information Is Used

You have the right to ask us to restrict the use of your personal data in certain circumstances, including:

• You believe the information we hold is inaccurate, and you have informed us of this
• The use of your information is unlawful, but you prefer restriction rather than erasure
• You have objected to the use of your information, and we are still considering whether we have a legitimate legal reason to continue using it
  

When your information is restricted, it can only be used for very limited purposes, such as:

• Secure storage
• With your consent
• For the establishment, exercise, or defence of legal claims
• To protect the rights of others
• For reasons of important public interest in the UK

If we agree to restrict the use of your information, we will inform you before any future use is resumed.

You also have the right to request that the organisation stop using your personal information for certain services. Please note that if we approve this request, it may delay or prevent us from delivering some services to you. While we will try to meet your request wherever possible, there may be circumstances where we are legally required to retain or use your data as part of the organisation’s statutory responsibilities.

Automated Decision-Making and Profiling

You have the right to object to decisions made about you solely by automated means (i.e., decisions made by a computer without human involvement), except where:

• The automated decision is necessary to enter into or perform a contract with you,
• It is required by law, or
• You have given your explicit consent.

You also have the right to object if you are being profiled. Profiling means making decisions about you based on certain aspects of your personal information, often to predict your preferences, behaviour, or interests.

If the organisation uses your personal information for profiling, we will inform you about it.

If you have any concerns about automated decision-making or profiling, please contact Head Office (contact details provided later in this document) for further information and advice about how your information is being used.

Who will we share your personal information with?

We work with trusted companies and partners who help us store or manage personal information. In all such cases, we have contracts, memoranda of understanding, or information-sharing agreements in place to ensure compliance with data protection laws. Before sharing any personal data, we conduct privacy impact assessments to confirm their adherence to legal requirements.

Sometimes, we have a legal obligation to share personal information with other organisations, such as the police or under court orders.

We may also share your personal information without your permission in rare cases where we believe there is a greater public interest or risk, including:

• To prevent or detect crime or fraud
• Where there are serious risks to the public, our staff, or other professionals
• To protect a child
  

The law generally does not allow us to share your information without your consent unless there is a significant risk or a legal requirement.

When we are concerned about your physical safety or other serious harm, we will, whenever possible, discuss this with you and seek your permission before sharing information.

However, if the risk to others is serious enough, we may share information without your consent. In urgent situations where immediate action is necessary to prevent harm, we will share information promptly, document what was shared and why, and inform you as soon as it is safe to do so.

How Do We Protect Your Information?

We take the security of your personal information seriously and strive to ensure that all records—whether paper-based or electronic—are stored securely and accessed only by authorised individuals.

Our security measures include:

• Encryption: This technology hides your information by converting it into a secret code (cipher) that can only be read with special knowledge, such as a password. This ensures your data remains confidential.
• Pseudonymisation: We mask parts of your personal information so that only authorised personnel can identify it. This allows external parties to work on your data without knowing it relates to you.
• Access Controls: We restrict access to our systems and networks to prevent unauthorized individuals from viewing your personal information.
• Staff Training: Our staff receive regular training to handle personal data appropriately and to understand how and when to report any security issues.
• Emergency Access Procedures: We have plans in place to ensure access to your information in the event of system failures, emergencies, or disasters.
• Regular Testing and Updates: Our technology and security processes are routinely tested and updated, including applying the latest security patches to protect against vulnerabilities.

If Your Information Leaves the Country

In some cases, such as when we transfer organisation records to a new organisation, it may be necessary to send your personal information outside of the UK.

When this happens, we apply additional protections during the transfer to safeguard your data. If the receiving country does not have an adequacy decision from the European Commission, we will seek guidance from the Information Commissioner’s Office before proceeding with the transfer.

How Long Do We Keep Your Personal Information?

For each purpose we use your personal information, there is often a legal requirement that dictates how long we must retain it. We document these requirements in a retention schedule, which outlines how long your information may be kept for each service or activity.

This schedule ensures we only keep your data for as long as necessary and securely delete or anonymise it once it is no longer needed.

Where can I get advice? 

You can contact our head office:

Email: enquries@gonest.co.uk 

Phone: 07719 358878 

Address: Lodgequest Operation Limited, D18-D19, Edwinstowe House, High Street, Edwinstowe, Notts, 

NG21 9PR

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner's Office

Wycliffe House 

Water Lane 

Wilmslow

Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Alternatively, visit ico.org.uk or email casework@ico.org.uk. 

Further guidance on the use of personal information can be found at ico.org.uk