Lodgequest Operations Limited
PRIVACY NOTICE
Lodgequest Operations Limited respects the privacy of its staff and guests when they use the Organisation’s services and is committed to complying with privacy legislation
The information below is referred to as a ‘Privacy Notice’ which explain how the organisation uses and protects personal information.
Why we use personal information
We may need to use some information about you in order to:
Legal Reasons for Processing Personal Information
There are several legal reasons why we may need to collect and use your personal data. Generally, we collect and use personal information under the following circumstances:
If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To do so, please contact our Head Office at enquiries@gonest.co.uk, and we will respond to your request promptly.
What is Personal Information?
Personal information refers to any data that can identify and relate to a living individual. This includes information that directly identifies a person such as their name or address as well as information that, when combined with other details, could lead to someone being identified.
What are Special Categories of Personal Information?
Special categories of personal information are types of data that require extra protection due to their sensitive nature. These categories are more likely to pose a risk to an individual’s rights and freedoms if misused.
This type of information may include:
How we limit the use of personal information
Lodgequest Operations Limited processes personal data only when necessary to deliver our services effectively. Wherever possible, we take steps to protect your privacy by anonymising, pseudonymizing, and de-personalising the data. This means the information can no longer be used to identify an individual.
When personal data is used for research purposes, it will be anonymized or pseudonymised to prevent identification - unless you have specifically agreed that your personal information may be used for the research project.
We do not sell personal data to any other organisation for marketing or product sales purposes.
Your privacy rights
The law gives you several rights to help you control how your personal information is used. These include:
Accessing the Information we hold about you
You have the right to request all the personal information we hold about you. When we receive a request in writing, we are normally required to provide you with access to everything we have recorded about you.
However, there are some exceptions. We may withhold parts of your record if they contain:
This applies to both paper and electronic records. If you give us permission, we can also share your record with someone else – unless one of the above exceptions applies.
For queries about accessing your personal information, please contact:
Email: enquries@gonest.co.uk
Phone: 07719 358878
Changing information you believe to be inaccurate
If you believe that any information we hold about you is incorrect or misleading, please let us know. While we may not always be able to change or remove the information especially if it forms part of an official record, we will correct any factual inaccuracies where appropriate.
In some cases, we may also include your comments alongside the existing record to ensure your perspective is noted.
To report inaccurate information, please contact us using the details provided above:
Email: enquiries@gonest.co.uk
Phone: 07719 358878
Requesting Deletion of Your Information (Right to Be Forgotten)
In certain circumstances, you have the right to request that the organisation erase your personal information. This is sometimes referred to as the "right to be forgotten."
You may request erasure of your information when:
If your personal information has been shared with other organisations, we will make every reasonable effort to ensure they comply with your request for erasure.
Please note that the right to erasure does not apply in cases where the use of your personal information is:
Restricting How Your Information Is Used
You have the right to ask us to restrict the use of your personal data in certain circumstances, including:
When your information is restricted, it can only be used for very limited purposes, such as:
If we agree to restrict the use of your information, we will inform you before any future use is resumed.
You also have the right to request that the organisation stop using your personal information for certain services. Please note that if we approve this request, it may delay or prevent us from delivering some services to you. While we will try to meet your request wherever possible, there may be circumstances where we are legally required to retain or use your data as part of the organisation’s statutory responsibilities.
Automated Decision-Making and Profiling
You have the right to object to decisions made about you solely by automated means (i.e., decisions made by a computer without human involvement), except where:
You also have the right to object if you are being profiled. Profiling means making decisions about you based on certain aspects of your personal information, often to predict your preferences, behaviour, or interests.
If the organisation uses your personal information for profiling, we will inform you about it.
If you have any concerns about automated decision-making or profiling, please contact Head Office (contact details provided later in this document) for further information and advice about how your information is being used.
Who will we share your personal information with?
We work with trusted companies and partners who help us store or manage personal information. In all such cases, we have contracts, memoranda of understanding, or information-sharing agreements in place to ensure compliance with data protection laws. Before sharing any personal data, we conduct privacy impact assessments to confirm their adherence to legal requirements.
Sometimes, we have a legal obligation to share personal information with other organisations, such as the police or under court orders.
We may also share your personal information without your permission in rare cases where we believe there is a greater public interest or risk, including:
The law generally does not allow us to share your information without your consent unless there is a significant risk or a legal requirement.
When we are concerned about your physical safety or other serious harm, we will, whenever possible, discuss this with you and seek your permission before sharing information.
However, if the risk to others is serious enough, we may share information without your consent. In urgent situations where immediate action is necessary to prevent harm, we will share information promptly, document what was shared and why, and inform you as soon as it is safe to do so.
How Do We Protect Your Information?
We take the security of your personal information seriously and strive to ensure that all records—whether paper-based or electronic—are stored securely and accessed only by authorised individuals.
Our security measures include:
If Your Information Leaves the Country
In some cases, such as when we transfer organisation records to a new organisation, it may be necessary to send your personal information outside of the UK.
When this happens, we apply additional protections during the transfer to safeguard your data. If the receiving country does not have an adequacy decision from the European Commission, we will seek guidance from the Information Commissioner’s Office before proceeding with the transfer.
How Long Do We Keep Your Personal Information?
For each purpose we use your personal information, there is often a legal requirement that dictates how long we must retain it. We document these requirements in a retention schedule, which outlines how long your information may be kept for each service or activity.
This schedule ensures we only keep your data for as long as necessary and securely delete or anonymise it once it is no longer needed.
Where can I get advice?
You can contact our head office:
Email: enquries@gonest.co.uk
Phone: 07719 358878
Address: Lodgequest Operation Limited, D18-D19, Edwinstowe House, High Street, Edwinstowe, Notts,
NG21 9PR
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Alternatively, visit ico.org.uk or email casework@ico.org.uk.
Further guidance on the use of personal information can be found at ico.org.uk
Go Nest Experiences in the UK are provided by Lodgequest Operations Ltd
Lodgequest Operations Ltd, Edwinstowe House, Borough High Street, Edwinstowe, Mansfield NG21 9PR, United Kingdom
VAT Number 195253390
Copyright © 2025 Go Nest Leisure - All Rights Reserved.
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