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    • Luxury Experiences
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      • Lake District Experience
      • Anglesey Experience
      • Tuscany Experience
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  • Luxury Experiences
    • All Experiences
    • Lake District Experience
    • Anglesey Experience
    • Tuscany Experience
  • Exclusive Villas

Terms and Conditions

 

Find herewith  our terms and conditions when booking a GoNest Experience. Please take a note of our cancellation policy and information that will help you understand your booking.


1. About Us


Go Nest Experiences are provided by Lodgequest Operations Limited

Trading Address: Edwinstowe House, High Street, Edwinstowe, Mansfield, Nottinghamshire NG21 9PR
Company Number: 8936247
Email: enquiries@gonest.co.uk
Telephone: 07719 358878
Operating in accordance with the laws of England and Wales.


2. Booking & Payment


  • Your booking is confirmed once we receive a completed booking form and a non-refundable deposit of £500 per person.
  • The full balance must be paid no later than 6 weeks before the holiday start date.
  • For bookings made within 6 weeks of the start date, full payment is required immediately.


3. Accommodation in Rented Properties


  • Accommodation during your holiday includes privately rented properties (e.g. large country houses, cottages).
  • You must respect the property, keeping it clean and leaving it in good condition.
  • You are liable for damage, breakages, or excessive cleaning costs.
  • Smoking is prohibited unless explicitly permitted.
  • Please observe local noise regulations and respect neighbours.
  • Check-in/check-out times and access instructions will be provided in advance.


4. Cancellation by You


  • All cancellations must be made in writing.
  • Cancellation fees:
    • More than 42 days: Loss of deposit
    • 28–41 days: 50% of total cost
    • 14–27 days: 75% of total cost
    • Less than 14 days: 100% of total cost
  • Travel insurance is strongly advised to cover cancellation and other losses.


5. Cancellation or Changes by Us


  • We reserve the right to cancel or amend your holiday due to unforeseen events.
  • If we cancel, we will offer a full refund or an alternative date.
  • Minor changes (e.g. alternate but equivalent accommodation) do not entitle you to compensation.


6. Travel Insurance


  • Travel insurance is mandatory. It must cover cancellation, medical costs, personal liability, and delays.
  • International Guests: Ensure your policy includes repatriation and international travel disruption.

7. Entry Requirements (International Guests)


  • You are responsible for obtaining a valid passport, visa (if required), and complying with UK immigration laws.
  • No refunds are given for inability to travel due to visa or entry problems.


8. Health, Fitness & Suitability


  • Walking holidays can be physically demanding. Ensure you are physically capable before booking.
  • You must disclose any relevant medical conditions when booking.
  • You are responsible for bringing suitable footwear, clothing, and personal items.


9. Special Dietary Requirements


  • We will make reasonable efforts to accommodate dietary requirements such as vegetarian, vegan, gluten-free, or allergy-related needs.
  • You must notify us of any dietary restrictions at the time of booking.
  • While we work with third-party providers (accommodation and restaurants), we cannot guarantee an allergen-free environment.
  • If you have severe allergies, you are responsible for carrying any necessary medication (e.g. EpiPen) and informing both us and relevant providers.
  • We accept no liability for any adverse reactions resulting from dietary issues unless due to our proven negligence.


10. Behaviour & Conduct


  • Disruptive, unsafe, or abusive behaviour may result in your removal from the holiday without refund.
  • You are liable for damage caused to accommodation or third-party property.


11. Luggage & Personal Belongings


  • You are responsible for your belongings at all times.
  • We are not liable for loss or theft unless due to our negligence.


12. Our Liability


  • We are not liable for events outside our control (e.g. weather, illness, transport disruption).
  • Our liability is limited to the total cost of the holiday.
  • Your statutory rights under UK law remain unaffected.


13. Complaints


  • If issues arise, notify us or your guide during the holiday so we can try to resolve them.
  • Written complaints must be received within 28 days of your return.
  • We aim to respond within 14 days.


14. Data Protection


  • We comply with UK GDPR and only use your personal data for booking and administration.
  • Your data will not be shared without your consent unless required by law.


15. Governing Law & Jurisdiction


  • These terms are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the English courts


 Go Nest Experiences in the UK are provided by Lodgequest Operations Ltd


Lodgequest Operations Ltd, Edwinstowe House, Borough High Street, Edwinstowe, Mansfield NG21 9PR, United Kingdom

VAT Number 195253390


Copyright © 2025 Go Nest Leisure  - All Rights Reserved.

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